CUSTOMERS of British Airways Holidays, one of the UK’s leading tour operators, rank the elegant 5-star Table Bay hotel in the V&A Waterfront as among the best in the world. The sought after British Airways Holidays Customer Excellence Awards 2022 are based on feedback from travellers who rate their hotel experience out of five stars across categories such as location, service and value for money.
The accolade also recognises facilities and customer experiences offered by hotels around the world. Because the feedback is unsolicited, the awards are trusted.
The hotel’s general manager Joanne Selby said she and her team go to great lengths to ensure that every aspect of a guest’s stay is pure perfection. “Whether our guests come from near or from far, whether it is their first visit or whether they have returned multiple times, they will all receive a truly warm Cape Town welcome from us. We pride ourselves on exceeding their expectations, and we measure our success by the number of guests who keep returning because they loved every minute of their stay with us.”
Reviews are collected from genuine customers via Feefo, an independent and impartial third-party company. Customers are asked to score hotels based on location, service, cleanliness, and sleep quality, as well as provide an overall score out of five stars.
British Airways Holidays gathered over 67 000 independent reviews has awarded 540 Customer Excellence Awards across the globe to recognise their top-rated hotels for 2022.
Claire Bentley, managing director of British Airways Holidays congratulated The Table Bay hotel saying “thank you for taking holidays seriously and providing our customers with everything they need to relax, rejuvenate and switch off.”