A VIDEO on The Table Bay Hotel’s Covid-19 protocols has picked up two awards at the International Tourism Film Festival Africa, and the hotel has received a British Airways Holidays Customer Excellence Award.
The British Airways Customer Excellence Award is presented annually to top-rated hotels, based entirely on the feedback they receive from guests. The Table Bay hotel received an overall score of 9.3 out of 10. “This year we are giving out nearly 475 awards, which means The Table Bay has ranked within the top 4% of our highest-rated hotels for 2020,” said Claire Bentley, managing director of British Airways Holidays, which gathered nearly 24000 independent reviews last year.
The ITFFA international jury awarded the film, which was produced by Cape Town documentary studio Good Work Pictures, a gold award in the accommodation category in the Tourism Promotion section, and a silver award in accommodation in the Tourism Services Sector.
“With 865 entries from 97 countries, of which a quarter were African, competition was fierce. As Covid 19 caused numerous logistical challenges, it made sense to combine the Afro-centric version of our event with the international one this year,” said Caroline Ungersbock, co-founder and director of the ITFFA.
“We have missed many of our regular guests at Cape Town’s best address during the pandemic, and once lockdown eased and allowed us to re-open, we put many measures in place to welcome them back in safety,” said The Table Bay general manager Joanne Selby. “Our extensive health and safety protocols allow guests to relax in comfort, so that when we have to say good bye, we know our guests are going back to their families relaxed and healthy.”
The video explains the hotel’s Covid 19 protocols which protect guests and provide them with peace of mind during their stay. These include staff wearing personal protective equipment, porters wiping luggage with a sterilising spray, temperature checks and a no-touch sanitiser station as they are welcomed onto the property. Elevators have limited capacities and rooms are serviced with linen that has been disinfected and individually wrapped. Rooms are sanitised with an electro-static unit before new guests arrive. A special touch is a cleaning service for guests’ personal face masks.
All cutlery (at the hotel’s restaurants and) for in-room dining is sterilised, while no-touch menus can be accessed using QR codes on mobile phones.
“We look forward to welcoming more guests back to The Table Bay as vaccination programmes roll out in South Africa and the rest of the world,” Selby said.